Shipping Policy

Thank you for shopping at Thoughtful Vibe!

We want to ensure that your experience is as smooth as possible, and we’re committed to delivering your custom plush toys and personalized items in a timely manner.

Processing Time

  • All orders are typically processed within 3-5 business days. Please note that this does not include weekends or holidays.
  • During peak seasons or promotional events, processing times may be slightly longer. We appreciate your understanding during these times.

Shipping Methods

We offer various shipping options to meet your needs, including:

      • Standard Shipping
      • Express Shipping

You can select your preferred shipping method at checkout.

Shipping Rates

  • Shipping rates are calculated based on your location and the shipping method selected at checkout. You will see the total shipping cost before finalizing your order.
  • We occasionally offer free shipping promotions. Be sure to check our website or subscribe to our newsletter to stay informed!

Delivery Times

Estimated delivery times are as follows:

      • Standard Shipping: 5-10 business days
      • Express Shipping: 2-5 business days
      • Standard Shipping: 15-25 business days for international orders

Please note that delivery times may vary depending on your location, carrier delays, and other unforeseen circumstances.

International Shipping

  • We are proud to offer international shipping! Please note that customs duties and taxes may apply depending on your country. These charges are the responsibility of the customer.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress.

Issues with Your Order

  • If you experience any issues with your order, such as a lost package or an incorrect item, please contact us at support@thoughtfulvibe.com. We are here to help you resolve any issues promptly.

FAQs

What should I do if my tracking number isn’t working?

      • If your tracking number isn’t updating, please allow a few hours/days for the tracking information to reflect. If the issue persists, contact us for assistance.

How do I change my shipping address after placing an order?

    • If you need to change your shipping address, please contact us as soon as possible. We can make changes if your order hasn't already been processed.

Returns and Exchanges

  • If you need to return or exchange your item, please refer to our Return and Refund Policy page for detailed information on how to initiate the process.

Holiday Shipping

  • To ensure your gifts arrive on time, please check our website for holiday shipping deadlines and special promotions.

Additional FAQs

  • What should I do if my package is delayed?
    If your package is delayed, please check the tracking information for updates. If it remains unresolved for an extended period, contact us at [Your Email Address], and we’ll assist you in locating your order.

  • Can I change my shipping method after placing an order?
    Unfortunately, once an order is placed, we cannot change the shipping method. However, if you contact us before the order is processed, we may be able to assist.

  • What if my order arrives damaged?
    If your order arrives damaged, please take photos of the packaging and the item and contact us immediately at [Your Email Address]. We’ll work with you to resolve the issue.

  • Do you ship to PO Boxes?
    Yes, we do ship to PO Boxes. However, some shipping methods may not be available for these addresses.

  • How can I ensure my order arrives in time for a special occasion?
    To ensure timely delivery, please place your order well in advance of the date. Refer to our estimated delivery times and consider upgrading to express shipping for faster delivery.

  • What happens if I provide an incorrect shipping address?
    If you notice an error in your shipping address after placing your order, please contact us as soon as possible. If your order hasn’t been processed yet, we may be able to correct it. However, if the order has shipped, we cannot redirect it.

  • Will I receive a notification when my order ships?
    Yes! Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress.

  • Are there any restrictions on international shipping?
    Yes, certain countries may have restrictions on specific products. If you’re unsure whether we can ship to your location, please reach out to us before placing your order.

  • What should I do if my tracking number doesn’t work?
    Sometimes, tracking information may not update immediately. Please allow a few hours for the system to refresh. If it still doesn’t work after 24 hours, contact us for assistance.

Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to us at support@thoughtfulvibe.com. We’re here to help!

Thank You!

Thank you for choosing Thoughtful Vibe for your personalized gift needs! We can’t wait for you to receive your order and create beautiful memories with your custom plush toys and items. If you have any questions or need assistance, feel free to reach out!