Privacy Policy

At Thoughtful Vibe, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your personal data when you interact with our website, make purchases, or contact us for any reason.

What Information Do We Collect?

When you visit or make a purchase from Thoughtful Vibe, we collect the following types of information:

  • Personal Information: Name, email address, shipping address, and payment details.
  • Order Information: Items you purchased, order totals, and shipping preferences.
  • Browsing Information: We collect data related to your interactions with our website, such as IP address, browser type, and the pages you visit. This helps us improve your browsing experience.

How Do We Use Your Information?

We use your personal information in the following ways:

  • To Process Orders: Your shipping and payment details are used to fulfill your orders.
  • To Communicate: We may contact you via email for order updates, promotions, or product information, but you can opt out at any time.
  • To Improve Our Services: We use browsing information to enhance the design and content of our website, ensuring it’s user-friendly.
  • For Legal Purposes: We may retain certain information for tax and accounting purposes or to comply with legal obligations.

Sharing Your Information

We respect your privacy and will never sell or trade your personal information. However, we do share data with third-party services to enhance your experience:

  • Payment Processors: We work with trusted payment gateways to securely process your payments.
  • Shipping Partners: Your shipping details are shared with carriers (e.g., FedEx, DHL) to deliver your orders.
  • Analytics Providers: We use tools like Google Analytics to better understand customer behaviour on our website.

These third parties have their own privacy policies, and we ensure that they protect your information to the best of their ability.

Cookies and Tracking Technologies

Thoughtful Vibe uses cookies and similar tracking technologies to enhance your shopping experience. By continuing to browse our website, you agree to the use of cookies. Here's how we use them:

  • Remember Your Preferences: Cookies store items in your shopping cart and help remember your login details, providing a seamless experience.
  • Personalized Content: We may use cookies to show you content and product recommendations tailored to your interests.
  • Analyse Website Traffic: Cookies help us understand how customers use our site, enabling us to improve the user experience.

You can choose to disable cookies through your browser settings, but doing so may limit some functionalities of the website, such as adding items to your cart.

Security of Your Information

We take the security of your personal information seriously. Our site uses encryption technology (SSL) to protect your payment and personal details during transmission. We also implement additional security measures, such as secure data storage and access controls, to prevent unauthorised access to your information.

While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take steps on your end, such as keeping passwords confidential and using secure networks when shopping online.

Your Data Rights

We believe in transparency and fairness when it comes to your personal data. You have the right to:

  • Access Your Data: You can request a copy of the personal information we hold about you.
  • Update or Correct Information: If your details have changed, you can request corrections.
  • Delete Your Data: You may ask us to delete your personal information, except for data we are legally required to retain.

To exercise any of these rights, please contact us at support@thoughtfulvibe.com.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill orders, unless a longer retention period is required by law.

Children’s Privacy

Thoughtful Vibe does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, so we encourage you to review it regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please feel free to contact us at:

Email: support@thoughtfulvibe.com
Social Media Links: 

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